Felt 8-Color wheel, Rainbow color sorting, Colorful Clothespins, 15/20/30 cm diameter

Frequently Asked Questions

Do you sell quiet book patterns?

No, I sell finished books

Do you take custom orders?

Absolutely — and I love them! Many of my bestsellers started as custom requests (hello Dollhouse and Bible books).

Here’s how it works:
- Contact me with a detailed description of what you’d like.
- I’ll reply with a quote and turnaround estimate.
- Once you’re happy, you’ll pay in advance.
- I’ll send you photos when it’s ready. Nothing ships without your approval!

Got a wild idea? Hit me with it. I’ve made everything from mini food to felt lungs.

I need my order ASAP. Can you rush my order?

Yes! If you want your item made faster than the speed of yarn, you can rush the production time.

Rush Fee:
Costs 50% of the item’s price
Example: For a $10 item, the rush fee is $5 → total = $15.

⚠️ Rush production ≠ faster shipping.
You can select express shipping during checkout if you need speed on both ends.

Why is my order not yet delivered?

It’s probably on its way, doing its little mail dance across the globe.

Delivery estimates are in my Shop Policies

Check the tracking link in your shipping email or on your Etsy purchases page

Sometimes delays happen (holidays, weather, customs, or the mail carrier fell asleep?).
If your item hasn’t arrived within 1 week of the expected date, contact me. I’ll start a post office investigation and help you from there.

Lost package?
💸 I will refund you fully — item and shipping.

Returned package (due to wrong address, uncollected parcel, etc.)?
⛔ Shipping cost is not refundable if it was not my fault.

How long will take the delivery? Can you expedete the shipping?

📮 Standard Registered Airmail (Israel Post)
- Up to 2 kg
- Estimated delivery: 2–4 weeks

Ecopost
- Up to 2 kg
- Estimated delivery: 1-2 weeks
- Tracking included

⚡ EMS Express Mail Service
- Up to 20 kg
- Estimated delivery: 3–10 business days
- Tracking included

Reminder: These estimates don’t include weekends or holidays

Can you tell me the average amount of customs or import taxes?

Unfortunately, I can’t predict this — the rules vary by country, order value (and how much your customs officer likes handmade)

- Small orders are usually tax-free
- In the U.S., most customers don’t report customs fees
- In Europe, it’s more common to be charged import VAT

Your best bet: contact your local customs office for details.

How can I save on shipping?

Shipping is calculated by weight category — so ordering multiple items often costs just a little more than shipping one.

Example:
1 item = higher cost per item
3 items = lower cost per item (and more fun for you!)